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Fusion 6.0.2: my Windows 7 64-bit VM crashes when I shut it down

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I have a regular crash in my automated production VM host, and I would like to troubleshoot it and either apply a fix or work around it.

 

Symptom

When I shutdown my guest VM, VMware Fusion notifies me that the VM crashed. When I start the VM again, about half of the time it boots normally while the other half of the time it gives me the Windows Safe Mode prompt.

CrashNotification.png

 

Changes

  • I upgraded from VMware Fusion 4 to VMware Fusion 6.0.2.
  • I upgraded the guest VM when I started it for the first time, as prompted by VMware Fusion.
  • I upgraded the guest VM's VMware Tools when it booted, as prompted by VMware Fusion.

 

Information

Host

    • Machine: Mac Pro 5,1
    • OS: OS X 10.7.3
    • CPU: Two 6-Core Intel Xeon @ 2.4 GHz
    • RAM: 16 GB DDR3 ECC
    • VMware Fusion 6.0.2 (build 1398658)

Guest

    • OS: Windows 7 64-bit Enterprise Service Pack 1
    • Allocated cores: 1
    • Allocated RAM: 1024 MB
    • VMware Tools: 9.6.1.1378637

Support Information .zip archive available upon request.


Research

Search filters

    • "6.0.2"
    • "Fusion 6"

 

Selected threads

Title: Fusion 6.0.2 Maverick has Win 7 VM freezing

Link: https://communities.vmware.com/thread/463152

Takeaway: Check VM settings, host specifications.

 

Title: VMWare Fusion 6.0.2 won't load Windows 7 64 Bit "The system cannot find the file specified"

Link: https://communities.vmware.com/thread/462817

Takeaway: Use "Help > Collect Support Information"

 

Title: Fusion 6.0.2 XP Windows crash report

Link: https://communities.vmware.com/thread/462831

Takeaway: No responses.

 

Title: VMWare Fusion 6.0.2 Freezes Windows Guest after nap/idle.

Link: https://communities.vmware.com/thread/463919

Takeaway: No responses.

 

Title: Fuison 6 won't shut down

Link: https://communities.vmware.com/thread/462438

Takeaway: No responses.

 

Title: Sometimes getting a shutdown error

Link: https://communities.vmware.com/thread/463484

Takeaway: No responses


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